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Claims made by people in dispute with the guides as to what was said to them on the phone cannot be used in evidence. For this reason we suggest that you record telephone conversations you have with the debt collection companies and include them with your official complaints. Laws regarding recording of telephone conversations appear to vary from country to country, for this reason we advise you make it clear that you intend to record the conversation. If the person at the other end is unwilling to be recorded, please inform them that you will not continue and that they must contact you by post Messages left on answerphones can be used in your complaint without the need to seek consent. StopECG is interested in hearing your recordings, please Send them in .wav format |
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Whenever filing official complaints, we recommend you keep your letters short, polite and factual. It may help prosecutors if you explain why you feel the original document was misleading
Please include copies of all Correspondence you have had with the guide and with their agents. You should send high quality photocopies and should keep your original correspondence on file. If you have lost or destroyed any documents please note this in your letter of complaint. |
